Hi Cliff, Thank you so much for sending the 2 toppers which we received on Friday. Carolyn and I really appreciate what you did for us. For me, the firm topper is excellent, much more support and the best night's sleep in a long while. Carolyn's comments: what a difference. If we need to get a new topper every now and again to freshen up the support then I am happy to pay you for new toppers in future. It's like getting a new bed for a fraction of the dollars. Your company should be very proud of the level of customer service you demonstrated. Thanks again. Do look us up if your ever down this way.