When you purchase a mattress from Latex Bedding Company, you’ll have 180 nights to make sure that you’re 100% comfortable. We recommend that you allow a minimum of 14 days for your body to adjust to your new mattress to suit your personal individual preference.
If you decide to exchange your mattress within the 180-day trial period, simply contact us by email or phone us on 02 9436 4870 and we will gladly exchange your mattress for you. See our terms and conditions below for more details.
If returned within the trial period, there will be a $200 plus delivery fee.
We hope you will be happy with your purchase but if it is found to be unsuitable, you may exchange your purchase subject to our discretion.
All returned items must be in original undamaged condition and contained within the original packaging.
If you have purchased a mattress from Latex Bedding Company, the 180-day comfort guarantee applies. All delivery and incidental charges to return the item or deliver the new item are the customer’s responsibility and Latex Bedding Company delivery fees will not be refunded.
If you find that for any reason you need to change an item in your order, please call us on 02 9436 4870. Once an order has already been processed and dispatched from our warehouse, we, unfortunately, cannot cancel or vary it. You will then need to follow our Returns and Exchange procedures.
To confirm that your purchase qualifies for a return, please contact us at 02 9436 4870 or email us at crowsnest@latexbeddingco.com.au with your name, original order number and the item you are returning.
If we are satisfied with your claim, and once the item is back at our warehouse, we will arrange for delivery of the replacement item. All delivery and incidental charges to return the item or deliver the new item are the customer’s responsibility and Latex Bedding Company delivery fees will not be refunded.
At Latex Bedding Company, we take great pride in the quality of our mattresses and bedding products. Due to the distances that many items are couriered, damages may be incurred from time to time. Every item is carefully inspected before leaving our warehouse. We encourage you to do the same upon receipt of your purchase.
In the unlikely event that an item is found to be damaged or defective on receipt, please contact us at 02 9436 4870 within 24 hours. We will replace any item that is found to be defective at the time of delivery. Alternatively, we will refund the total cost of your order, including delivery and return charges after inspection of the damaged or defective item.
All damages to the items MUST be notified in writing with accompanying photos of the damages, within 7 days of delivery, to crowsnest@latexbeddingco.com.au. A customer service agent will manage the replacement of this item as soon as is logistically possible.
The refund will be processed once we’ve received confirmation that the mattress has been collected. You will receive an email notifying you of the refund (please note that all refunds will be processed through the original payment method).
Charities are approached; however, if they don’t accept it, it is disposed of, we are currently working on a recycling project where the latex will be recycled into useful products.
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